PRIVACY POLICY
Privacy Policy
Citra Aladdin | Premium Vinyl & Carpet Tiles
Effective Date: 01 January 2025
Citra Aladdin (“we,” “our,” or “us”) is committed to protecting your privacy and personal data in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, citraaladdin.com, or interact with our services.
1. Collection of Personal Data
We may collect personal data from you in the following ways:
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When you visit our website, fill out a contact form, or make an inquiry.
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When you purchase our vinyl or carpet tiles, request a quote, or book a consultation.
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When you communicate with us via email, WhatsApp, or other messaging platforms.
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When you subscribe to our newsletter or marketing updates.
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When you participate in promotions, surveys, or customer feedback forms.
The types of personal data we may collect include:
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Full name
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Contact details (phone number, email address)
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Billing and shipping address
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Payment details (only for transactions, processed securely by third parties)
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Business details (if applicable)
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Any other information relevant to customer service or orders
2. Purpose of Collecting Personal Data
We collect personal data for the following purposes:
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To provide and manage our products and services.
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To process transactions, invoices, and payments.
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To respond to inquiries, support requests, and customer service needs.
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To send marketing materials, promotions, and updates (only with your consent).
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To improve our website, services, and customer experience.
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To comply with legal and regulatory obligations.
3. Disclosure of Personal Data
We do not sell, rent, or trade your personal data. However, we may disclose your personal data to:
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Service providers who assist in payment processing, order fulfillment, and delivery.
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Third-party marketing tools (e.g., email newsletter services) with your consent.
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Legal authorities if required by law, court order, or regulatory enforcement.
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Business partners or contractors who provide services related to our operations.
We ensure that all third parties handling your data comply with strict confidentiality and security measures.
4. Security & Protection of Personal Data
We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
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SSL encryption for secure data transmission.
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Restricted access to personal data only to authorized personnel.
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Regular monitoring and updating of security protocols.
However, while we strive to protect your personal data, no online transaction is 100% secure. We encourage you to take precautions such as using strong passwords and avoiding sharing personal data on unsecured platforms.
5. Retention of Personal Data
We retain your personal data only as long as necessary for the purposes stated in this Privacy Policy or as required by law. Once no longer needed, we will securely delete or anonymize the data.
6. Your Rights Under Malaysia's PDPA
Under the Personal Data Protection Act 2010, you have the following rights:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request corrections to inaccurate or incomplete data.
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Withdraw Consent: Opt-out of marketing communications at any time.
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Erase Data: Request the deletion of your personal data (subject to legal obligations).
To exercise these rights, please contact us at [email protected]
7. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience and gather analytics data. You can control cookies through your browser settings.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Citra Aladdin Sdn Bhd
1, Jalan 1/32a, Tsi Business & Industrial Park, 52000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
[email protected]
